Issue/void stamps in portal

Search user by mobile #

• Merchant may only search by mobile number given to them by user making an enquiry.
• Confirm user name is correct and Click in action button to view User.

Issue stamps on user’s stamp card

• If user has a Stamp card with the merchant, click and enter “E-Wallet” tab to view Stamp Card.
• Click in action button to the next step.
• Note that if user does not have any transactions with the merchant, merchant will not be able to see their e-Wallet or other details.

• Select “Issue Stamps” at the bottom of the page.

• Enter amount and number of stamps will be auto-calculated.

• Click “Confirm” to issue and view  confirmation.
• Note:
  • To keep the stamp transactions records consistent, voiding of Stamps must be done on the full transactions.
  • Voiding last transactions in user’s wallet will void all the vouchers issued AND the issued stamps will be reverted back.
  • Voiding transactions that are not the last transaction will ONLY void all vouchers issued (since calculating non-last transactions may involve adjusting multiple stamp cards bought in between).

Void stamps on user’s stamp card

• Similar to issue stamp, search for user then click on “Stamp Transactions”.
• Click on “Actions” button of the transaction.
  • Can search by “Receipt number”, “From Date” and To Date”.

• Select “Void” at the bottom of the page.

• After reading the rules, click “Void”.

• After filling in the reason, click “Void” to complete this voiding.